Refund Policy

1. Payments and billing

All payments on pentagi.homes are processed by Stripe and are billed in advance. Subscription plans renew automatically at the end of every billing period until cancelled.

2. New subscriptions

If you subscribe for the first time and have not used more than a small portion of the credits included in that period, you can request a full refund within 14 days of the payment date.

3. Renewals

Renewal payments are refundable within 7 days of the charge if the credits for that period have not been used. Because credits are consumed as soon as an engagement runs, a period in which engagements were executed may be refunded in part or not at all, at our reasonable discretion.

4. Annual plans

Annual plans are refundable on a pro-rata basis for unused full months within 30 days of the payment date, less any discount already received for annual billing.

5. How to request a refund

Email support@pentagi.homes from the address linked to your account, including your order or invoice reference and the reason for the request. We reply to refund requests within 5 business days.

6. What is not refundable

• Credits already consumed by completed or cancelled engagements.
• Periods where the account was suspended for breaching the Terms of Service, including unauthorized testing.
• Third-party charges such as model provider usage you arranged outside this service.
• Bank, card, or currency conversion fees charged by your payment provider.

7. Chargebacks

Please contact us before filing a chargeback so we can resolve the issue directly. Accounts with an open, unresolved chargeback may be suspended until the dispute is closed.

8. Contact

Refund questions can be sent to support@pentagi.homes. Material changes to this policy will be reflected in the "Last updated" date above.